Refund policy

At Lianoc, customer satisfaction is important to us. This Return and Refund Policy explains your rights and the conditions under which returns, cancellations, and refunds may be requested.

1. Right of Withdrawal

For products covered by the applicable legal right of withdrawal, customers have 14 calendar days to notify us of their decision to withdraw from a purchase, in accordance with applicable regulations.

The withdrawal period begins on the day the customer, or a designated third party other than the carrier, receives the goods.

To exercise this right, please contact us at contact@lianoc.shop with your order number and a clear statement of your decision to withdraw from the purchase.

2. Return Conditions

To ensure that returns can be processed properly, we ask that returned products, where applicable:

• Are handled with reasonable care.

• Include all original accessories, components, and packaging where reasonably possible.

• Are accompanied by proof of purchase or the relevant order number.

Customers may inspect products as they would in a physical store. Any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods may be treated in accordance with applicable law.

These conditions do not limit any mandatory consumer rights.

3. Products Excluded from the Right of Withdrawal

Certain products may be excluded from the legal right of withdrawal where permitted by applicable law.

These exclusions may include goods that deteriorate or expire rapidly, as well as other legally exempt products where the relevant legal conditions are met.

If an exclusion applies to a particular product, we will handle the request in accordance with applicable consumer protection regulations.

4. How to Request a Return

To initiate a return, please follow these steps:

1. Contact us at contact@lianoc.shop within the applicable return or withdrawal period.

2. Include your order number, the product details, and the reason for your request, if applicable.

3. Wait for our instructions regarding the return procedure and the appropriate return address.

4. Package the product securely and follow the return instructions provided.

Please contact us before sending any item back to ensure your return can be handled correctly.

5. Refund Policy

When a return or withdrawal is approved, refunds will be processed in accordance with applicable law.

Where the legal right of withdrawal applies, we will reimburse eligible payments, including the cost of the least expensive standard delivery option offered, where required by law.

Refunds will generally be made using the original payment method unless otherwise agreed or legally required. No additional refund fees will be charged.

Where permitted by law, we may withhold reimbursement until we have received the returned goods or the customer has supplied evidence of having sent them back, whichever occurs first.

6. Refund Processing Time

Once a refund has been approved and is ready to be processed, we will initiate it within the timeframe required by applicable law.

The time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

If you have not received your refund after the expected processing period, please contact us for assistance.

7. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us at contact@lianoc.shop as soon as possible.

Please include your order number, a description of the issue, and photographs where helpful.

We will review your request and explain the available options, which may include a replacement, repair, refund, or another remedy as required by applicable law.

Your statutory rights concerning defective or non-conforming goods remain unaffected by this policy.

8. Return Shipping Costs

For a withdrawal from a purchase, customers may be responsible for the direct cost of returning goods where permitted by applicable law and where they were properly informed of this obligation before purchase.

If a product is defective, damaged, or incorrect, please contact us before returning it so we can explain the appropriate procedure and any applicable shipping arrangements.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at contact@lianoc.shop.

We will do our best to accommodate cancellation requests before an order has been processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, but any applicable legal withdrawal rights will remain available.

10. Contact Information

For questions about returns, refunds, or cancellations, please contact us:

Store Name: Lianoc
Email: contact@lianoc.shop
Phone: +1 814-938-1000
Business Address: Glimeraid, 5580 Preston Rd, Frisco, TX 75034, United States

We are committed to handling return and refund requests fairly and in accordance with applicable consumer protection laws.

Thank you for shopping with Lianoc.