FAQ

Welcome to Lianoc! Below are answers to some of the most common questions about our orders, shipping, payments, returns, and customer support.

1. How long does shipping take?

Our estimated total delivery time is 3–5 business days, including order preparation and transit.

Preparation time: 1–2 business days.
Transit time: 2–3 business days.

Delivery times are estimates and may vary due to unforeseen circumstances.

2. Is shipping free?

Yes! We offer free shipping on all orders. No shipping fees are charged at checkout under our current shipping policy.

3. What shipping method do you offer?

We offer Express Shipping to provide a convenient delivery experience.

4. How can I track my order?

Once your order has been shipped, tracking information may be provided by email, where available. Please allow some time for tracking details to become available.

5. Can I cancel or modify my order?

Please contact us as soon as possible if you need to cancel or modify an order. We will do our best to help before the order is processed or shipped. Changes cannot be guaranteed after dispatch.

Your applicable legal rights remain unaffected.

6. What is your return policy?

For products subject to the applicable legal right of withdrawal, customers have 14 calendar days to notify us of their decision to withdraw from the purchase, where required by law.

Some products may be excluded from this right where legally permitted. Please consult our Return and Refund Policy for details.

7. How do I request a refund?

To request a return or refund, email us at contact@lianoc.shop with your order number and a description of your request. We will explain the next steps in accordance with our policy and applicable law.

8. What if my order arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect product, please contact us at contact@lianoc.shop Include your order number and, if possible, photographs showing the issue so we can assist you.

9. What payment methods do you accept?

Available payment methods are displayed at checkout. Accepted methods may vary depending on the payment options enabled on our website.

10. How can I contact Lianoc?

You can contact our customer support team using the details below:

Email: contact@lianoc.shop
Phone: +1 814-938-1000
Address: Glimeraid, 5580 Preston Rd, Frisco, TX 75034, United States

11. What should I do if my order is delayed?

If your order has not arrived within the estimated delivery timeframe of 3–5 business days, please contact us by email with your order number. We will do our best to help you check its status.